h2bet Privacy Policy

Introduction & Applicability

h2bet is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how h2bet collects your personal information, the purposes for which it is used, and how it is kept secure.

This Policy applies to the h2bet website (https://h2bet.bar) and all related services, applications, and platforms. By using our platform, you are considered to have consented to all the terms of this Policy.

This Policy supplements our Terms and Conditions and should be read together with them. If you do not agree with any term of this Policy, please refrain from using our services. Contact our support team for any questions.

What Information We Collect

h2bet collects various types of information — some you provide directly, and some is collected automatically. Below is a breakdown of this information by category.

2.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and contact details
• Username and password (stored in encrypted form)
• Documents required for identity verification (national ID, passport, etc.)
• Transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, or bank transfer
• History of communications with our support team

2.2 Automatically Collected Information

• IP address and device information (model, operating system)
• Browser type and version
• Activity logs on the platform — pages visited and time spent
• Gaming activity history and betting patterns
• Information collected through cookies and similar tracking technologies
• Login time and location data

2.3 Information Received from Third Parties

We may collect information from trusted third parties where needed for identity verification, fraud prevention, and responsible gaming. Such collection is always carried out in compliance with applicable regulations.

Purpose of Data Use

h2bet uses collected information for the following legitimate purposes:

3.1 Account Management & Security

Information is used to create, manage, and verify your account. Age verification is mandatory for us — h2bet only provides services to individuals aged 21 or older. This information is also used to ensure account security and prevent unauthorized access.

3.2 Financial Transaction Processing

Financial information is essential for processing your deposit and withdrawal requests accurately. It is used to verify and record transactions made via bKash, Nagad, Rocket, or bank transfer.

3.3 Service Improvement

By analyzing how you use the platform, we continuously improve our services. This analysis also helps us provide game recommendations, bonus offers, and a personalized experience tailored to your preferences.

3.4 Fraud Prevention & Responsible Gaming

We monitor your gaming patterns to detect suspicious activity, prevent money laundering, and promote responsible gaming. This is done for your own protection.

3.5 Communication & Customer Service

We use your contact information to communicate important matters, respond to support requests, and send platform-related notifications. We always obtain your consent for marketing communications.

Data Sharing & Disclosure

h2bet never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain situations:

4.1 Service Provider Partners

We work with trusted technology and service providers to operate our platform — such as payment processors, cybersecurity firms, and analytics service providers. These partners only have access to the information necessary for their specific services and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information due to a court order, regulatory authority directive, or other legal obligation. In such cases, we disclose only the relevant and necessary information.

4.3 Business Transfers

In the event of a future business merger, acquisition, or asset sale, user data may be transferred. In such situations, we will notify users in advance and this Policy will continue to apply.

Cookies & Tracking Technologies

h2bet uses cookies and similar tracking technologies that store small data files in your browser. These technologies improve the functionality of our platform and your experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — maintaining login sessions, ensuring security, and saving your preferences. Without them, the platform cannot function properly.

5.2 Functionality Cookies

These cookies remember your language preferences, display settings, and other personalized settings. They ensure a more convenient experience on each visit.

5.3 Analytics Cookies

These cookies help us understand how users interact with the platform. The collected information is used for anonymous analysis and helps improve our services.

You can control cookies at any time by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working.

Data Retention & Security Measures

6.1 Retention Period

We retain your information only for as long as it is necessary. Data is stored while your account is active. Even after an account is closed, some information may be retained for a defined period due to legal and regulatory obligations. Financial transaction records are retained in accordance with applicable regulations in Bangladesh.

6.2 Security Measures

h2bet uses industry-standard security technologies to keep your information safe:

• SSL (Secure Socket Layer) encryption — all data between your device and our servers is encrypted
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication (2FA) support
• Regular security audits and vulnerability testing
• Real-time monitoring to detect unauthorized access
• Server-level firewall and anti-DDoS protection

6.3 Response to Data Breaches

In the event of a data breach, h2bet will act promptly and notify affected users as quickly as possible. We will assess the extent of the breach, take steps to contain the damage, and implement the necessary measures to prevent such incidents in the future.

User Rights

As a user of h2bet, you have the following rights over your own information:

7.1 Right of Access

You may request at any time to know what information h2bet holds about you. We will provide this information within a reasonable timeframe.

7.2 Right to Rectification

If the information stored about you contains any errors or is incomplete, you may request a correction. This can be done through your account settings or via our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations, ongoing disputes, or other legitimate reasons.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes such as marketing communications or profiling. This objection will always be respected, though processing that is essential for delivering core services cannot be stopped.

7.5 Right to Data Portability

You may request your provided information in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, please contact our support team. We will process each request with the highest priority.

Protecting Children's Privacy

h2bet strictly refrains from providing services to anyone under the age of 21. Our platform is for adults only.

We do not intentionally collect information from anyone under the age of 21. Age verification is mandatory during the registration process. If we are informed or discover that information from a minor has been collected, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child has created an account on our platform, please contact us immediately.

Third-Party Links & Services

The h2bet platform may occasionally contain links to third-party websites or services. The privacy practices of these third parties are beyond h2bet's control. We therefore recommend reading the privacy policy of the relevant site before clicking on such links.

Game providers' software is integrated into our platform and they may handle data according to their own privacy policies. We recommend reviewing the relevant provider's policy.

Policy Changes & Updates

h2bet reserves the right to update or revise this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• An acknowledgment notice will be shown when you log in to the platform
• The update date will be clearly stated at the top of the policy on the website

If you continue using the platform after changes are made, you will be considered to have agreed to the new policy. For significant changes, we will seek your explicit consent.

Privacy Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our dedicated support team is available 24 hours a day, 7 days a week, ready to assist in both Bengali and English.

• Live Chat: 24/7 direct chat from any page on the platform
• Email: [email protected]

After receiving a privacy-related request, we will get in touch as soon as possible and take the necessary steps. We may ask for some information to verify your identity.